Byron Huenur and 116 Roofing were hired to install a roof on my home in Divide Colorado at the end of September 2018. I was told this job would take a couple of weeks. It is now January 15, 2019 and the work is just now completed. How did we get here?
Shingle Suppliers |Byron Huenur with 116 Roofing
After quoting a couple of week completion time frame there were inexplicable delays in delivering materials. Byron Huenur did not attempt to find a different supplier when roofing materials were delayed. I chose a green roof shingle to match my previous roof shingle. He said that they were out of that shingle and that it was “discontinued”, so I settled for a different color that I did not like nearly as much. Byron Huenur with 116 Roofing promised delivery of my shingles on multiple occasions. I don’t live in this home. I would drive to the home to verify delivery of the materials and there would be no shingles. Neither Byron Huenur nor 116 Roofing ever took the time to drive to my home and see if the materials were delivered as they said they would. I always had to spend the time doing this only to discover the materials had not arrived as I was told they would.
Byron Huenur with 116 Roofing
After multiple delays in this shingle delivery it was discovered that my previous color was actually available, not “discontinued”. So we switched back to the green shingle. I was excited about this one bright spot in an otherwise dismal experience. We are 1 month in at this stage. And on October 27th, 4 days later the shingles arrive….. but they are the wrong color. I received an order for a different customer and they received my shingles. You would think this would be fixed in short order, as 2 people have the wrongs shingles, but you would be wrong.
Once again I am promised swaps and changes with definitive dates and I am the one to check and verify this only to discover they have not been changed. We are getting into the winter months now and you are only able to have shingles installed with 40 degrees or more. On December 6th the shingles were finally swapped.
Roof Install |Byron Huenur with 116 Roofing
Over and over again Byron Huenur with 116 Roofing told me he would have guys ready to go to install my roof within 1 -2 business days. And weather conditions were very favorable that 2nd week of December. But somehow my job was not a top priority. His team went on Christmas vacation and I was stuck waiting for the new year.
Byron Huenur with 116 Roofing
So my roof was installed last week, finishing on Thursday January 10th. Byron Huenur with 116 Roofing told me he would check and make sure that all the debris was cleaned up as I had a renter there for January 11th. I received a complaint from renter that there were a bunch of wires hanging from the backside of the house by the sliding glass door to the hot tub that hindered their use of the grill and hot-tub. This was remnants of a defunct roof heating system that he said he would remove. He had neither removed the heating coils nor verified his workers had cleaned up as he said he would.
Finally roof is done, kind of | Byron Huenur with 116 Roofing
In summary, Byron Huenur with 116 Roofing either had no knowledge of what is suppliers carried and when those roofing supplies would be available, or he lied about the availability and timeline of roofing supplies. Byron Huenur with 116 Roofing took no accountability for delivery of supplies, did not verify delivery of supplies, was not proactive in obtaining or relaying information regarding delivery of roofing materials. On more than one occasion when things went wrong I felt as though I was put back to the end of the line. And Byron Huenur with 116 Roofing did not follow through on the completion of the work in previously promised timelines or with previously promised quality. He may be polite and for the most part he answers and returns calls, but you are taking a big risk using him to replace your roof. I was never offered any sort of compensation for all of these troubles and was very much treated as if this was the normal standard operating procedure.
